JS Rewards Terms & Conditions - Points

Earning Points

  1. The Juicy Secrets Rewards Program operates by attributing different Rewards (as nominated by Juicy Secrets from time to time) to the various tiers of the Juicy Secrets Rewards Program.
  2. Members are allocated to tiers on the basis of their Spend Balance and Tier Spend Balance.
  3. When a Member completes a transaction and identifies themselves in-store by presenting their Juicy Secrets Rewards Card or photo identification, the net amount of the Valid Purchase is added to their Spend Balance and Tier Spend Balance on the day after the transaction is made.
  4. Where a Valid Purchase is made in store, Rewards may be issued based on the day the order is made in store and loaded onto the Member’s account approximately 48 hours after the Valid Purchase is made.
  5. Where a Valid Purchase is made online or by MOTO order in-store, Rewards may be issued based on the day the order is dispatched (not made) and may be loaded onto the Member’s account approximately 48 hours after the Valid Purchase is dispatched (not made). For example, the member may receive the Reward approximately 48 hours after they receive notification that their order has been dispatched.
  6. The currency in which Rewards are earned will be in AUD.
  7. Juicy Secrets will endeavour to notify the Member via email when the Member is entitled to a Reward or changes to a different tier in the Juicy Secrets Rewards Program. If a member unsubscribes from Juicy Secrets Member Emails their Rewards balance will be viewable online only.
  8. At its sole discretion, Juicy Secrets may update a Member account with a Reward as a consequence of a purchasing behaviour, incentive and/or promotional activities.
  9. Juicy Secrets reserves the right to withdraw, cancel or vary the Rewards without notice and at any time for any reason whatsoever in its absolute discretion including without limitation Rewards awarded in error or Rewards earned fraudulently.
  10. Rewards cannot be sold, transferred or assigned and are not redeemable for cash or any other like instruments, including (but not limited to) gift vouchers, gift cards, cheques and credit notes. Rewards do not represent legal tender in any country.
  11. Rewards cannot be earned using other Rewards as part of the transaction.
  12. If a Membership is terminated from the Juicy Secrets Rewards Program, all outstanding and future Rewards will no longer be valid and will be rendered null and void.
  13. Only one transaction Reward may be earned and uploaded to a Member’s Juicy Secrets Rewards Card per day.
  14. Rewards can be earned from Valid Purchases using Afterpay purchase.
  15. When a Member returns a purchase in-store or via post, the net amount of the transaction will be deducted from the Member's Spend Balance and Tier Spend Balance and the Reward that was previously awarded will be adjusted or reversed.
  16. If an online order is cancelled, Juicy Secrets may adjust or reverse Rewards that were previously awarded to a Member in that transaction.
  17. Members can view their Rewards at any time by logging into their account online on the Website.
  18. Rewards can only be earned at Juicy Secrets stores in Australia

Redeeming Points

  1. Rewards can only be earned at Juicy Secrets stores in Australia and on the www.juicysecrets.com.au website.
  2. To redeem any applicable Reward when transacting online on the Website, a Member must ensure they are logged into a valid account.
  3. The currency in which Rewards are redeemed will be Australian Dollars (AUD).
  4. When redeeming any applicable Reward, the Reward will be applied proportionally across each item purchased, based on the percentage each item's represents of your total purchase. This will mean that the Reward will not be split equally across all items.
  5. Rewards cannot be redeemed in conjunction with any other offer unless otherwise indicated.
  6. Rewards cannot be redeemed against purchases of gift vouchers, postage and tailoring.
  7. Rewards cannot be redeemed as payment for any part of a layby purchase.
  8. All Rewards have an expiry date listed with the Reward, at which point they will no longer be available for redemption. Juicy Secrets reserves the right to change the expiry date of any Reward at any time without notice.
  9. Only Rewards from one Juicy Secrets Rewards membership can be redeemed per transaction.
  10. Rewards can be redeemed as payment for purchases using a Buy Now Pay Later provider (such as Afterpay or Klarna) at the time of purchasing before the first payment takes place.
  11. Juicy Secrets will not be held responsible or liable if Rewards are not able to be redeemed for whatever reason but specifically, in the case of a Technical Issue including without limitation the failure of software or hardware or an EFTPOS malfunction.
  12. Rewards can only be redeemed once.
  13. Juicy Secrets reserves the right in its absolute discretion to exclude certain items and promotions from being redeemed by using Rewards.
  14. Returns: If a customer wishes to return a purchase reasons other than that the goods are faulty or misdescribed:
    1. Any Reward redeemed or utilised during the original purchase can be honoured for an exchange in store only, otherwise it will be forfeited;
    2. Any Spend & Earn Reward that was earned from the original purchase and is still active will be reversed; and
    3. Any Reward that may otherwise have been obtained (such as through being promoted to a higher tier) will be kept but the Member will have the value of the return transaction deducted from their Spend Balance. This may result in the Member having a negative Spend Balance or Tier Balance.