FAQ

If you wish to change your order on the day you've placed it please contact us immediately on (07) 3161 0151 or by clicking here.  If we have not already packed your order we are happy to assist you in making changes.  Orders once packed cannot be amended or cancelled.

We do re-stock on some items but we prefer to offer new designs each week so we only keep a limited supply.  All items are also available in our store and don't last long so if you like something, be quick!  

Orders placed by 12pm (AEST) will usually be packed and sent on the same day.  Orders after 12pm will usually be sent the next business day.  There may be delays if we are waiting on stock.  If you need your order by a specific time, remember to provide details in the Special Instructions section of your shopping cart page and order express post.  We can't guarantee deliveries by a specific time but we will do what we can to assist you.

We accept Mastercard, Visa, American Express, PayPal, Apple Pay and Google Pay.  Details are provided during the checkout process.

We have provided a size chart to assist you.  Click here to view.  We will also provide you with as much detail as we can in the product description.  Most garments are true to size but the actual size of garments relative to their stated size will sometimes vary according to the manufacturer. Where possible, we encourage you to visit our store and inspect the brand of garment you intend to buy or call our store for more information to ensure the correct size for you is chosen.

You will receive a confirmation email once your payment has been accepted.  We don't process your  payment until we have packed your item so this can sometimes cause delay.  Also its worth checking your junk mailbox as automated emails can often be filtered.  If you have concerns about your order confirmation, please call us on (07) 3161 0151.

We provide a detailed outline of the materials used in each product description.

Give us a call on (07) 3161 0151 or by clicking here.  We may be able to order the item for you.

For online purchases, click here to begin the return process.  For our in-store returns policy, click here.

The simplest way is to return your original purchase for a refund and then purchase an exchange item from our online store.  Click here to begin the returns process, check to make sure your item meets our return conditions, and follow the instructions to receive a refund.  You can then order the alternative item you're after online.  A $10 re-stocking fee normally applies for online returns due to change of mind or incorrect size, but we'll waive this fee for you if you purchase another item as an exchange of equal or greater value by the time we receive your returned item.  The risk and cost of shipping of your return back to us is your responsibility.

 

If you have purchased in-store we may accept returns for exchange or credit note, at the discretion of the Store Manager, if you return the item within 1 business day of purchase, we are comfortable the item has not been used and it meets our return conditions.  We do not offer refunds for change of mind/incorrect size returns on items purchased in-store under any circumstances.

We allow returns for change of mind, incorrect size, items not as ordered or orders damaged in transit within 7 days as long as the item meets our return conditions. In the rare event of a faulty item, we will allow returns (that meet our Returns Policy conditions) within 30 days.

 

We fit all online orders with a temporary security ribbon, containing a tamper-evident security seal and unique serial number.  This ribbon helps us prevent the practice of "wardrobing" and ensures the items you are purchasing are brand new and you're the first to use them!  The ribbon is looped through a portion of the garment and allows you to try your items on.  It can be easily removed once you’ve checked your items and you’re satisfied with your purchase.  

 

Please note, once the security ribbon is removed, we cannot accept returns under any circumstances (unless we agree there’s a manufacture fault).

Standard delivery within Australia is up to 10 business days.  Express delivery within Australia is usually 1-2 business days.  Standard international delivery is 15-28 days.  Click here for more information.

You will receive a tracking number with your confirmation email.  We will provide further details so you can track your order.

 We use Australia Post for all domestic deliveries with all orders tracked and requiring a signature on delivery.  Once a signature is obtained we accept no further responsibility for lost, damaged or stolen packages.  We don't accept responsibility for packages delayed in transit.   If you are concerned about delivery we can arrange additional insurance cover for you (fees apply).

Please feel free to give us a call on (07) 3161 0151 or by clicking here.

Our retail outlet is located at 76 Edith Street, Wynnum.  Click here for details.