FAQ

Ordering and stock items

CAN I CHANGE MY ONLINE ORDER AFTER I'VE PLACED IT?
If you wish to change your order on the day you've placed it please contact us immediately on (07) 3161 0151 or by clicking here.  If we have not already packed your order we are happy to assist you in making changes.  Orders once packed cannot be amended or cancelled.
 
DO YOU RESTOCK?
We do re-stock on some items but we prefer to offer new designs each week so we only keep a limited supply.  All items are also available in our store and don't last long so if you like something, be quick!  
 
WHAT TIME DO I NEED TO PLACE MY ORDER FOR IT TO BE POSTED OUT THE SAME/NEXT DAY?
Orders placed by 12pm (AEST) will usually be packed and sent on the same day.  Orders after 12pm will usually be sent the next business day.  There may be delays if we are waiting on stock.  If you need your order by a specific time, remember to provide details in the Special Instructions section of your shopping cart page and order express post.  We can't guarantee deliveries by a specific time but we will do what we can to assist you.
 
HOW CAN I PAY FOR MY ONLINE PURCHASES?
We accept Mastercard, Visa, American Express, PayPal, Apple Pay, Google Pay and Afterpay.  Details are provided during the checkout process.
  
WHAT IS AFTERPAY AND WHY WOULD I USE IT?

Can't afford the entire payment upfront but you want to wear it now?  Like using lay-by but would prefer getting your items straight away?  You can wear it today on Afterpay.

Afterpay makes it easier to pay by spreading the cost of the purchase over four equal fortnightly payments....and there's no transaction fees or interest payable.  Late fees may apply.  Click here for more information.

HOW DO I KNOW WHAT SIZE I AM?

We have provided a size chart to assist you.  Click here to view.  We will also provide you with as much detail as we can in the product description.  Most garments are true to size but the actual size of garments relative to their stated size will sometimes vary according to the manufacturer. Where possible, we encourage you to visit our store and inspect the brand of garment you intend to buy or call our store for more information to ensure the correct size for you is chosen.

 
WHAT SHOULD I DO IF I DIDN’T RECEIVE AN ORDER CONFIRMATION EMAIL?
You will receive a confirmation email once your payment has been accepted.  We don't process your  payment until we have packed your item so this can sometimes cause delay.  Also its worth checking your junk mailbox as automated emails can often be filtered.  If you have concerns about your order confirmation, please call us on (07) 3161 0151.
 
HOW DO I FIND OUT THE MATERIALS OF THE GARMENT?
We provide a detailed outline of the materials used in each product description.
 
WHAT IF AN ITEM I AM INTERESTED IN IS SOLD OUT?
Give us a call on (07) 3161 0151 or by clicking here.  We may be able to order the item for you.

Returns/Exchanges

HOW DO I RETURN AN ITEM?
For online purchases, click here to begin the return process.  For our in-store returns policy, click here.
 
DO YOU OFFER REFUNDS FOR ONLINE PURCHASES?
YES!  Rather than offer credit notes, we'll refund the item cost of your returns as long as the return goods meet our returns policy and you follow the returns process.  There's a $10 re-stocking fee if you've changed your mind or chosen the wrong size, but we'll happily discount this amount from your next order if you purchase an exchange item within 7 days of your refund. 
 
Please note we don't refund shipping costs and the shipping of your return back to us (and its cost) is your responsibility.
 
For online purchases, click here for our Returns Policy and to begin the return process.  For our in-store returns policy, click here.

CAN I EXCHANGE MY GARMENT FOR A DIFFERENT SIZE/STYLE ONLINE?
The simplest way is to return your original purchase for a refund and then purchase an exchange item from our online store.  Click here to begin the returns process, check to make sure your item meets our return conditions, and follow the instructions to receive a refund.  You can then order the alternative item you're after online.  A $10 re-stocking fee normally applies for online returns due to change of mind or incorrect size, but we'll waive this fee for you if you purchase another item as an exchange of equal or greater value within 7 days of us receiving of your returned item.  Shipping of your return back to us (and its cost) is your responsibility.
 
If you have purchased in-store we may accept returns for exchange or credit note, at the discretion of the store manager, if you return the item within 24 hours of purchase, we are comfortable the item has not been used and it meets our return conditions.  
 
WHAT IF MY ITEM IS FAULTY?
Before dispatching your order we carefully inspect & pack your item/s ensuring they are delivered to you in good condition. If you do not receive your order in an acceptable condition, please contact us immediately so we can rectify the issue for you.  In the rare event that the item you have purchased is faulty, damaged in transit or not as you ordered, if we accept your claim we will refund the amount you paid for the item.  Click here for more details.
 
HOW LONG DO I HAVE TO RETURN AN ITEM PURCHASED ONLINE?
We allow returns for change of mind, incorrect size, items not as ordered or orders damaged in transit within 7 days as long as the item meets our return conditions. In the rare event of a faulty item, we will allow returns (that meet our Returns Policy conditions) within 30 days. 

Shipping

HOW LONG IS DELIVERY?
Standard delivery within Australia is up to 5 business days.  Express delivery within Australia is 1-2 business days.  Standard international delivery is 15-28 days.  Click here for more information.
 
WHAT IF I AM NOT HOME WHEN MY ORDER IS DELIVERED?
Our delivery service requires a signature upon delivery so please ensure that there will be someone available to accept and sign for the package at your designated address. If we cannot obtain a signature your parcel will be available at the nearest Australia Post outlet. Tracking numbers are provided to you by email when your order is shipped.
 
HOW DO I TRACK MY ORDER?
You will receive a tracking number with your confirmation email.  We will provide further details so you can track your order.
 
WHAT HAPPENS IF MY PARCEL DOESN'T ARRIVE, OR IS LOST IN TRANSIT?
 We use Australia Post for all domestic deliveries with all orders tracked and requiring a signature on delivery.  Once a signature is obtained we accept no further responsibility for lost, damaged or stolen packages.  We don't accept responsibility for packages delayed in transit.   If you are concerned about delivery we can arrange additional insurance cover for you (fees apply).

About Us

HOW DO I CONTACT YOU?
Please feel free to give us a call on (07) 3161 0151 or by clicking here.
 
WHERE ARE YOU LOCATED?
Our retail outlet is located at 76 Edith Street, Wynnum.  Click here for details.