Domestic Orders

 Juicy Secrets uses Australia Post Satchels for all domestic orders:

• $13.95 standard delivery
• $16.95 express delivery
• Signature required upon delivery

 We charge the following flat rates for international orders:

• $AUD25 for standard delivery to New Zealand for orders under 2kg
• $AUD30 standard delivery for international orders under 2kg to all other available destinations
• $AUD60 standard delivery for international orders 2-5kg
• $AUD60 express delivery for international orders under 2kg
• Customer responsible for any inbound taxes, duties and customs

Click for full details on shipping.

At Juicy Secrets, we want you to enjoy your shopping experience with us.  We understand that sometimes when purchasing online, you and your new garment may not be a perfect match.   Our Returns Policy is designed to make returns as easy as possible for you and maintains your guarantees under the Australian Consumer Law (ACL).   

What items can I return?

We’ll happily refund the return of purchases for requests received within 7 days of delivery, if we’re satisfied after inspection that they:

1. have been pre-approved for return shipment via the online Returns process on our website,
2. retain the fitted security ribbon, tamper-free,
3. retain the manufacturer’s swing tags and accessories,
4. weren’t worn, washed, altered or contain stains or odours,
5. weren’t damaged/misused by you in any way (eg. not following washing/care instructions)

or

6. have a manufacture fault (that we deem is not normal “wear and tear” or a result of damage by you), within 30 days.

Please note, we can’t accept returns if goods do not meet the above conditions or are items that we’re unable to accept for hygiene reasons (unless there’s a major problem), including:

• Earrings and Jewellery 
• Underwear and undergarments 
• Hats and Hair accessories 
• Cosmetics and fragrances 
• Swimwear 
• Hosiery 

How long do I have to submit my return request?

• within 7 days of delivery if you've changed your mind, chosen an incorrect size, the item is not as ordered/described or is damaged in transit.
• within 30 days of delivery for claims of manufacture fault.  Claims beyond 30 days will be reasonably considered, but more likely deemed as normal "wear and tear" as your time in possession progresses.

Are there any charges for returns?

A $10 re-stocking fee per return item is applicable to returns only if you’ve:

1. chosen an incorrect size,
2. changed your mind, or
3. lodged the return claim for any other reason but upon return inspection that reason is rejected.

We will refund the re-stocking fee if you purchase an exchange item of equal or greater value by the time we receive your return and your refund is approved.  

 How soon will I get my refund?

Once your return is received and inspected, we'll send you an email to notify you that we've received your returned item. We'll also notify you of the approval or rejection of your return.  

For approved returns, refunds (less any re-stocking fee applicable) will be applied to the original method of payment within 7 days of receipt of returned goods.  Any shipping charges you paid on your initial order are non-refundable, unless we accept the reason for return was beyond your control.

 Need more help?

Check out our FAQ's page here, or email us here with your full name and order number and we'll be pleased to assist you.

Submit Return Request

Updated: September 30, 2021.

Domestic Orders

 Juicy Secrets uses Australia Post Satchels for all domestic orders:

• $13.95 standard delivery
• $16.95 express delivery
• Signature required upon delivery

 We charge the following flat rates for international orders:

• $AUD25 for standard delivery to New Zealand for orders under 2kg
• $AUD30 standard delivery for international orders under 2kg to all other available destinations
• $AUD60 standard delivery for international orders 2-5kg
• $AUD60 express delivery for international orders under 2kg
• Customer responsible for any inbound taxes, duties and customs

Click for full details on shipping.

At Juicy Secrets, we want you to enjoy your shopping experience with us.  We understand that sometimes when purchasing online, you and your new garment may not be a perfect match.   Our Returns Policy is designed to make returns as easy as possible for you and maintains your guarantees under the Australian Consumer Law (ACL).   

What items can I return?

We’ll happily refund the return of purchases for requests received within 7 days of delivery, if we’re satisfied after inspection that they:

1. have been pre-approved for return shipment via the online Returns process on our website,
2. retain the fitted security ribbon, tamper-free,
3. retain the manufacturer’s swing tags and accessories,
4. weren’t worn, washed, altered or contain stains or odours,
5. weren’t damaged/misused by you in any way (eg. not following washing/care instructions)

or

6. have a manufacture fault (that we deem is not normal “wear and tear” or a result of damage by you), within 30 days.

Please note, we can’t accept returns if goods do not meet the above conditions or are items that we’re unable to accept for hygiene reasons (unless there’s a major problem), including:

• Earrings and Jewellery 
• Underwear and undergarments 
• Hats and Hair accessories 
• Cosmetics and fragrances 
• Swimwear 
• Hosiery 

How long do I have to submit my return request?

• within 7 days of delivery if you've changed your mind, chosen an incorrect size, the item is not as ordered/described or is damaged in transit.
• within 30 days of delivery for claims of manufacture fault.  Claims beyond 30 days will be reasonably considered, but more likely deemed as normal "wear and tear" as your time in possession progresses.

Are there any charges for returns?

A $10 re-stocking fee per return item is applicable to returns only if you’ve:

1. chosen an incorrect size,
2. changed your mind, or
3. lodged the return claim for any other reason but upon return inspection that reason is rejected.

We will refund the re-stocking fee if you purchase an exchange item of equal or greater value by the time we receive your return and your refund is approved.  

 How soon will I get my refund?

Once your return is received and inspected, we'll send you an email to notify you that we've received your returned item. We'll also notify you of the approval or rejection of your return.  

For approved returns, refunds (less any re-stocking fee applicable) will be applied to the original method of payment within 7 days of receipt of returned goods.  Any shipping charges you paid on your initial order are non-refundable, unless we accept the reason for return was beyond your control.

 Need more help?

Check out our FAQ's page here, or email us here with your full name and order number and we'll be pleased to assist you.

Submit Return Request

Updated: September 30, 2021.